Infocom Limited

Supports

We value our relationship and are keen to serve you. If you are interested to any of our plans or if you have any queries, kindly share your details below. We will get back to you soon.

General Support

We have our very own call center just to tend to your needs. For any internet connectivity issues you experience or any sort of queries, feel free to call us at our dedicated Hotline: 096-14224466 or Email us on help@aktelecom.net

Support Ticket

To improve our support, please log your support in our ticketing system. Create your ticket

Billing Support

We know how important continuous connectivity is to you, so we always strive to provide you immediate support in case of any billing related issue.

Pre-Sales Support

Before you make a purchase, our dedicated support team can scope out your area to see if we can provide you our service there. We are continuously expanding our coverage to reach out to all of you.

Technical Support

Need to reset your router or modem? Or change your Self-Care password? Any other technical issues? Our technicians are always ready to serve.

SMS / E-mail Alert (In minutes)	Notification Point	Action
0 to 5	Help Desk Customer Care Executive	Identify the point of failure Call Client (If during office hours) Just for information
10 to 15	Technical Department Technical Support Executive	Communicate with client Confirm Checklist Declare resolution time
30 to 45	Technical Department Technical Co-Ordinator	Communicate with client Assign team to provide physical support (If required)

Support Schedule:

Support Type	Support Time	Support Area	Escalation Time
Physical support	9 a.m. to 6 p.m.	Dhaka/Chattogram	3 Hours
Phone/Online support	6 p.m. to 9 a.m.	Dhaka and Out of Dhaka City	Instant